Privacy Policy

Effective Date: January 1, 2026

At Emergency Plumber in Kinston, we respect your privacy and work hard to keep your personal information safe. This policy explains what we collect, why we collect it, and how we use it when you call us or visit our website. We keep things simple and straightforward, just like we do with your plumbing.

Information We Collect

When you contact us for plumbing help, we collect the information you give us directly. That includes your name, phone number, service address, and a description of the problem you're having.

If you use our website, we may also collect basic technical information like your IP address, browser type, and the pages you visit. This helps us understand how people find and use our site.

How We Use Information

We use your information to schedule service calls, dispatch a plumber to your location, and follow up on the work we've done. We also use it to send you appointment reminders or updates about your service.

With your permission, we may send you occasional tips or offers related to plumbing maintenance. You can opt out of these messages at any time.

Cookies and Tracking

Our website uses cookies to remember your preferences and improve your browsing experience. Cookies are small files stored on your device that help us recognize you on return visits.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as well.

Analytics and Third-Party Tools

We use third-party analytics tools, like Google Analytics, to track website traffic and see how visitors interact with our pages. These tools collect anonymous data and don't identify you personally.

We may also use third-party services for scheduling, payment processing, or customer reviews. These providers have their own privacy policies, and we encourage you to review them.

Data Sharing and Disclosure

We do not sell or rent your personal information to anyone. We only share your data with trusted partners who help us run our business, such as scheduling software or payment processors.

We may disclose your information if required by law or to protect the safety and rights of our team, our customers, or the public.

Data Retention

We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

When your information is no longer needed, we securely delete or anonymize it.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include physical, electronic, and procedural safeguards.

While we work hard to keep your data safe, no method of transmission over the internet is 100% secure. We can't guarantee absolute security, but we do our best to protect what you share with us.

User Rights

You have the right to request access to the personal information we hold about you. You can also ask us to correct or delete that information, subject to certain legal exceptions.

If you'd like to exercise any of these rights, just give us a call or send us an email. We'll respond promptly and help you out.

Children's Privacy

Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we'll post the new policy on this page and update the effective date.

We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Information